26 ديسمبر، 2022

CUSTOMER CARE EXCELLENCE / التميز في رعاية العملاء

التسويق / ,

CUSTOMER CARE EXCELLENCE, We have become a service economy. Yet few organizations are truly delighting their customers.
This chapter introduces the concept of service quality and defines what this means to the customer.
At the end of this and subsequent chapters, a checklist is provided to allow you to take practical steps to develop and sustain a customer focus within your organization.

CUSTOMER CARE EXCELLENCE / التميز في رعاية العملاء قراءة المزيد »

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The Business Environment – fifth edition / بيئة الأعمال – الطبعة الخامسة

إدارة الأعمال /

The Business Environment, Business activity is a fundamental and universal feature of human existence and yet the concept of ‘business’ is difficult to define with any degree of precision.
Dictionary definitions tend to describe it as being concerned with buying and selling or with trade and commerce, or the concern of profit-making organizations, and clearly, all of these would come within the accepted view of business.

The Business Environment – fifth edition / بيئة الأعمال – الطبعة الخامسة قراءة المزيد »