CRM

CUSTOMER SERVICE: UTILITY STYLE / خدمة العملاء: أسلوب المنفعة

التسويق / ,

What is customer service, utility-style? Is utility customer service
different from customer service in the hospitality, retail, banking, or other industry?
My response is yes, it is different. It is different because in a utility, we serve all customers. It is different because we deliver a product that is a necessity for customers.

CUSTOMER SERVICE: UTILITY STYLE / خدمة العملاء: أسلوب المنفعة قراءة المزيد »

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CUSTOMER CARE EXCELLENCE / التميز في رعاية العملاء

التسويق / ,

CUSTOMER CARE EXCELLENCE, We have become a service economy. Yet few organizations are truly delighting their customers.
This chapter introduces the concept of service quality and defines what this means to the customer.
At the end of this and subsequent chapters, a checklist is provided to allow you to take practical steps to develop and sustain a customer focus within your organization.

CUSTOMER CARE EXCELLENCE / التميز في رعاية العملاء قراءة المزيد »

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